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COVID-19 Response Plan

New casino hours of operation will be as follows:

Monday 7AM – Tuesday 4AM
Tuesday 7AM – Wednesday 4AM
Wednesday 7AM – Thursday 4AM
Thursday 7AM – Friday 4AM
Friday 7AM – Monday 4AM (Open 24 hours on weekends and select holidays)

Being back open is music to our ears. We have implemented a new set of standards called Safe + Sound that is dedicated to providing a healthy and safe environment for our guests and team members. We will always go above and beyond to take deliberate, careful steps to ensure a rock ‘n’ roll experience for all.

Here are a few examples of what you will see when you find your way back;

Thermal Imaging. Guest and team member entrances are limited to allow our security team to conduct non-invasive temperature checks utilizing thermal imaging. In accordance with CDC guidelines, anyone displaying a temperature of 100.4 or more, displaying a cough, shortness of breath or other symptoms of COVID-19 will be discretely offered a secondary temporal temperature screening. Guests and team members with temperatures of 100.4 or more will not be permitted to enter the property.

Physical Distancing. Guests will be advised to practice proper social distancing from individuals and groups of people not traveling with them while standing in lines or moving around property. There will be signs and floor decals to assist with the guidelines set for social distancing at kiosks, cage/food and beverage counters, entrances and ATM’s.

Sanitation Stations. Hand sanitizer dispensers and sanitizer wipes have been placed throughout the property for guest and team member usage.

Guest and Team Member Health Concerns. Our team members have been given clear instruction on how to respond to and report guests or coworkers who are exhibiting signs of a cough, shortness of breath, or other known symptoms of COVID-19.

As states begin to ease restrictions, we have been observing other casinos as they reopen across the United States. We have also been surveying our Rock Star guests all in an effort to learn and establish new best practices to provide a safe environment for guests and team members to enjoy. We will continue to monitor the property and make changes to adapt to this new environment.

Initially, we will restrict the gaming floor to 50% occupancy as a safety measure following the guidelines of the Iowa Racing and Gaming Commission. This restriction includes the slot floor as well as table games. This will allow guests to practice social distancing guidelines while on property.

Hard Rock Casino Atm Fees

Casino entrance’s will be limited to the main and east casino doors. The north entrance located near Main + Abbey will be open during Main + Abbey operating hours only.

All team members who work in direct guest-service areas will be wearing masks as part of their uniforms to protect themselves, our guests and their fellow team members. Masks are mandatory for anyone on the casino floor, but may be taken off to eat or drink while sitting at a table, booth or bar.

If you are considered high-risk or if you are experiencing any signs of illness, we ask you to please stay home until you are well.

For more information about specific areas and venues, see below:

Gaming

Slot Machines:

Hard Rock Casino At Fire Mountain

• An increased number of EVS staff will be working on the casino floor to ensure machines are cleaned and sanitized frequently.
• All team members who work in direct guest-service areas will be wearing face masks.

Table Games:

• No gathering behind players sitting at the tables.
• All table games players must wear masks while gaming.
• No smoking at the tables.
• Three players per Blackjack table.
• Three players per Carnival game.
• Four players per Roulette table.
• Six players per Craps table.

Table games hours of operation:

Monday 10AM – Tuesday 2AM
Tuesday 10AM – Wednesday 2AM
Wednesday 10AM – Thursday 2AM
Thursday 10AM – Friday 2AM
Friday 10AM – Monday 2AM (Open 24 hours on weekends and select holidays)

Casino Beverage Service:

• Anthem will be open for walk-up orders.
• Sports Bar and Sports Lounge are temporarily closed, except for weekends.
• Servers will continue beverage service on the casino floor while wearing masks.

Rock Star Rewards and Promotions

• • Expired Free Slot Play, Hotel, and Food and Beverage offers will not be extended.
  • Because of our extended closure, we are modifying our current Tier structure. Tier thresholds will be reduced to the following;
  • Rock Star – FREE
  • Hall of Fame – 2,750 tier points (previously 3,500)
  • Legend – 27,500 tier points (previously 35,000 tier points)
  • Double Platinum – 55,000 tier points (previously 70,000 tier points)
    • Regular Tier thresholds will resume in 2021.
  • No points or tier points expired during the temporary closure.
  • Classic Rockers promotions will be discontinued until further notice.

Food & Beverage: In compliance with the Governor’s proclamation, the consumption of food and beverage is not permitted on the premises for the general public from 10PM-6AM.

Open Venues (with limited hours):

• Main + Abbey
• Fuel American Grill
• Anthem Bar
• Lobby Bar

Venue Guidelines:

• Six-foot floor markers will be visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
• All open food & beverage venues will have new seating configurations that meet the six-foot social distancing guidelines.
• Groups will be limited to no more than 8 people.
• Bar seating will be closed to patrons except for walk-up traffic.
• All team members who work in direct guest-service areas will be wearing face masks.
• Menus will be disposable one-time use to be discarded after each guest and/or digital menus to accommodate thorough sanitization.
• Due to current restrictions on some available products, menus may feature limited items.
• No self-service of food, including condiments, will be available.
• Condiments will be removed from tables and dispensed by team members upon the request of the guest.
• Guests are encouraged to make reservations, when possible.

Temporarily Closed Venues:

• World Tour Buffet
• Sports Bar
• Sports Lounge (except for weekends)
• Yards Bar

Valet & Coat Check

• Due to our phased opening approach, valet and coat check will not be available until further notice.

Hotel

• Hard Rock Hotel is accepting reservations.
• Due to our phased opening approach, the pool will not be available until further notice.
• If a reservation was made with a 3rd party reservation site, please contact them for their cancellation procedures.

Retail

• The Rock Shop will be open daily for limited hours from Sunday – Thursday 12pm to 8pm and Friday – Saturday 12pm-10pm.

Entertainment

• • All concerts have been postponed until further notice.
  • If you purchased tickets for any postponed shows, they will be valid for the rescheduled show date.

Our Entertainment department will continue to monitor industry-wide protocols as the nation transitions back into allowing larger gatherings. As new protocols are developed, they will be detailed on our website.

HARD ROCK HOTEL & CASINO SIOUX CITY

YOUR ENTERTAINMENT DESTINATION

More than just gaming – a true entertainment destination

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination offering more than 850 slot machines and 26 table games. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel, a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the Hotel and Casino are six restaurants and bars including the World Tour Buffet, Fuel American Grill, and Main + Abbey, the property’s AAA Three Diamond rated restaurant. Throughout the property, guests can experience the legends by viewing the vast Hard Rock memorabilia collection, with iconic pieces from SLASH to Johnny Cash.

Experience the rock star treatment

• AAA Four Diamond Hard Rock Hotel
• Hard Rock Casino
• Rock Shop®
• 100 Piece Music Memorabilia Collection
• Two Live Entertainment Venues
• Six Restaurants and Bars